How old do I have to be to order from Private Selection?
U.S. law requires that you be at least 18 years old to order from Private Selection.
My toy won't work! What do I do?
Make sure to follow the instructions included with your toy. Many toys ship without their batteries fully installed or charged, so make sure to check the battery compartment or try charging your toy before fearing your new toy is defective. If you still have problems with your toy, send us an email at firstname.lastname@example.org
What is your return policy?
Please see our Return Policy page for detailed information.
What are your shipping costs?
At checkout you'll see an accurate shipping rate based on order weight, package dimensions, and shipping destination.
How long does it take my order to get to me?
Packages are shipped within 2 days of order placement. Once we ship your Private Selection, you will receive an email with sent tracking details. Standard shipping typically takes between 5 - 7 business days and Expedited shipping typically takes between 2-3 business days.
Do you offer Gift Certificates?
Yes! Enhance their Private Selection with a gift certificate. Share the gift of pleasure! Gift Certificate never expires.Once certificate is purchased, you will receive an email that contains a unique gift card code that can be used at checkout to redeem its value.
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
Can more than one gift card be used towards a purchase?
Yes, A customer can redeem another gift card during checkout.
Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
What are my payment options?
We accept all major credit cards, and Paypal. For your privacy, all transactions will appear as “SOTT Billing”. The name “Private Selection” will never appear on any shipping materials or credit card statements.
Is your packaging discreet?
All orders are packaged in discreet, plain packaging. The return address on the shipping label will read “SOTT SHIPPING.”
How do I clean my toy?
Get in the habit of washing your toys before and after each use. Make sure to use small amounts of mild, fragrance-free soap to wash your toys. This will help avoid any undo irritation to your vulva. Always make sure top use a clean lint-free towel to dry off your sex toys after washing them. Even slightly damp sex toys are susceptible to mold and mildew growth, so make sure to dry completely.
What lube do I use?
Water based lube should always be your go-to lube for sex toys unless you are absolutely certain that silicone is safe. It does not matter what kind of water-based sex lube you are using, it can be flavored, warming, cooling, or any other type, water-based lube are all fine to use with toys. Water-based lubricants might not last as long as silicone before getting a little tacky, but just add a little more water (or spit) to reactivate them and get it super slick again. Regardless of what your toy if made of, water-based lubes are safe for it. Just use soap and warm water to wash them or even an anti-bacterial sex toy cleaner.