We are currently experiencing slight delays with shipping your order. Please allow up to 7 business days for dispatch. Our team are working hard to ensure the delay is minimal - we thank you for your patience during this time. Please note that online orders are not processed over weekends or public holidays. Also, SOTT LLC. is not responsible for any delays caused by couriers. These may happen time to time and can occur in peak volume periods.
Shipping within the US is discreet and does not have “Private Selection by SOTT” or any other information visible on the packaging. Carriers We Use: UPS, and/or DHL. Items can take up to 7 business days to process. SOTT LLC. conducts standard shipping at a flat rate of 15.99, shipping can typically takes between 7 - 10 business days. SOTT LLC. is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss.
Important Shipping Information
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
Return to Sender
Products returned to sender due to failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.
If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left.
What if the item I want is listed as Out of Stock?
SOTT is a small company, and sometimes we may run out of stock of a particular item. Although we don’t currently allow back ordering, please feel free to email us at email@example.com
, and we can let you know when something will be back in stock !
We want you to have a great purchase experience with SOTT LLC. To help you make an informed decision, we have provided detailed product descriptions, measurements and photos. Please read all product descriptions and specifications carefully before you buy and feel free to contact us with any product-related questions if you are unsure about your selection at firstname.lastname@example.org. We are unable to cancel and refund orders after they have been processed. SOTT does not accept returns or exchanges of any products. For health and safety reasons, all sales are final. Even in the event that the product you purchased is still sealed in its packaging and has never been opened, we are still unable to accept any returns. We ask you to check all products immediately upon receiving them to ensure that everything is in good working order and that you have received exactly what you ordered.
Make sure to follow the instructions included with your toy. Many toys ship without their batteries fully installed or charged, so make sure to check the battery compartment or try charging your toy before fearing your new toy is defective. SOTT does not accept returns or exchanges of any products. For health and safety reasons, all sales are final. If issues persist within the first 14-days of purchase, please email inquires to email@example.com
Defective Products: Contact us to learn about how to troubleshoot the problem. Be sure to include your order number and we will assist you as soon as possible.
Shipping fee is non-refundable.
Please fill out our contact form stating your Order Number along with your concerns.