Private Selection products are designed to be durable, safe, and reliable. That said, sometimes, things can still go wrong. In the unlikely case, this happens, we are here to make them right.
The Private Selection limited product warranty covers your toy from electronic defects. Qualified products are eligible for a one-time replacement of the original product purchased with the same value within one year of purchase. Our warranty is only valid in the USA and Canada, and only valid on Private Selection branded products.
If you are experiencing issues with a toy that you purchased from Private Selection, but that is not a Private Selection branded product, and your toy was purchased more than 30 days ago, contact the product manufacturer.
To submit a warranty claim, please email firstname.lastname@example.org.
WHAT IS NOT COVERED?
Damage caused by:
- improper use
- attempting to modify or repair the product
- submerging products that are not waterproof into water
- lost or stolen products
- act of God
CAN I GET A REFUND, A STORE CREDIT OR WILL YOU REMOVE THE CHARGES FROM MY CREDIT CARD?
We do not offer refunds or returns. We only replace your item. The warranty is only valid for one replacement of the current purchased product.