Shipping Policy
Effective Date: 28 November 2024
At Sex on the Table, we strive to provide fast, reliable, and discreet shipping while maintaining professionalism. Please review the details of our shipping policy below.
Order Tracking
Your order will be processed and shipped within 7 business days of placement.
Once shipped, you will receive an email with tracking details to monitor your package’s journey.
Shipping and Processing Information
We are currently experiencing slight delays. Please allow up to 7 business days for dispatch.
Orders are not processed on weekends or public holidays.
Carriers Used: FedEx, UPS, DHL, and other trusted shipping partners.
Standard shipping takes 3–5 business days after processing.
All orders ship discreetly, with no branding visible on the packaging.
Shipping Costs
Standard shipping: $15.99 USD flat rate.
Lost, Misdirected, or Stolen Packages
Sex on the Table (SOTT LLC) is not responsible for packages marked as delivered but not received.
If your package is marked as delivered but cannot be found, you must contact the shipping carrier directly.
Lost packages must be reported within 72 hours of confirmed delivery.
A lost package is one that does not show confirmed delivery via the tracking number. Packages marked as delivered are not covered by insurance.
Return to Sender
Packages returned to sender due to incorrect addresses or failure to claim will be returned to inventory.
A store credit code will be issued for the purchase amount minus shipping costs.
Important Shipping Information
Please confirm your shipping address before checking out.
SOTT LLC is not responsible for delays caused by shipping carriers, especially during peak periods.
If shipping to temporary addresses (e.g., hotels), ensure you will be available to receive the package.
Out-of-Stock Items
If an item is out of stock, please email us at info@sexonthetable.co to inquire about restocking timelines. Backorders are not currently available.
If you have any questions or concerns about your order, please contact us at info@sexonthetable.co.
Refund Policy
Effective Date: [Insert Date]
At SOTT LLC, we are committed to ensuring you have a great purchase experience. To help you make informed decisions, we provide detailed product descriptions, measurements, and photos for every item. Please review all product details carefully before making a purchase. If you have any questions about a product, feel free to reach out to us at info@sexonthetable.co.
All Sales Are Final
- Due to health and safety regulations, SOTT LLC does not accept returns or exchanges for any products.
- Even if a product remains sealed and unopened, we are unable to process returns or exchanges.
- Once an order has been processed, we cannot cancel or refund it.
Inspect Your Order Immediately
- Upon receiving your order, we ask that you inspect all products to ensure they are in good working condition and match your order.
- If you notice any issues, please contact us within 14 days of purchase at info@sexonthetable.co.
Defective Products
If you suspect your product is defective:
- Troubleshooting:
- Follow the included instructions for your product.
- Many toys ship without fully installed or charged batteries. Check the battery compartment or try charging the toy before concluding it is defective.
- Contact Us:
- If issues persist, email us at info@sexonthetable.co with your order number and a description of the problem.
- Our team will assist you as soon as possible to troubleshoot and resolve the issue.
Shipping Fees
- Shipping fees are non-refundable, even in the case of a defective product.
If you have additional questions or need further assistance, please reach out to us at info@sexonthetable.co.